Christmas Lights C7, C9 Lights Mini Lights Net Lights Icicle Lights Rope Light LED Lights Clips and Timers Outdoor Decorations
Christmas Trees TruTip Trees Premium Trees Commercial Trees Christmas Tree Finder Walkway Trees Christmas Wreaths Christmas Garland
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Toll Free 1-866-962-7382
Use the following links below for answers to the most common questions customers have when ordering.
Shipping and Delivery
What are my shipping options?
Standard: 2-10 Business Days (UPS Ground)
At present, ChristmasLightsEtc.com can only ship products within the 50 states. ChristmasLightsEtc.com cannot fill or ship international orders.
How are my shipping costs calculated?
Can I have an order delivered on a weekend?
When will my order be shipped?
What do I do if my order is late?
What if my package is damaged when it is delivered?
Is online ordering safe & private?
Is online ordering really safe? What about those stories I've heard where credit card information was stolen?
Basically, encryption encodes your information. To steal your information from the Internet, someone must first find your encrypted information packet (which is flying across the Internet at light speed) - then crack the code. Nobody has ever claimed that this has been done. Indeed, if it were possible, the most sensitive information in the world would be available to them - not just your credit card number.
Look at it this way: you probably already transmit your credit card number electronically every day. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site is very similar - your information is encrypted and then transmitted over a high-speed network line.
How private is my personal information?
How do I find a product?
What if I can't find what I am looking for?
How do I place an order?
1.Click on the product you want to buy.
2. You'll proceed to the Cart Summary screen that shows you what's in your Cart. Here, you can:
3. When you're finished shopping and have clicked on "Proceed to CheckOut" button:
4. You'll proceed to the Order Summary screen that shows you a summary of your order. Here, you can:
5. You'll proceed to the Order Thank you page. Here, you can:
*For added security, credit cards are encrypted within our system and screened thoroughly during the ordering process.
Please contact us if you have any concerns regarding the safe use of your credit card online.
Can I order over the phone?
What method of payment can I use?
ChristmasLightsEtc.com cannot be held responsible for any payment mechanism made other than through our secure server.
We cannot accept:
Will I be taxed on my purchases?
When will my order be processed?
Can I change an order that has already been submitted?
When will my credit card be charged for an order?
What is your satisfaction guarantee?Our satisfaction guarantee is to offer the best solution for your situation.
We will not accept returns after Christmas, even if it is within the 30 day period. Otherwise, there are two simple options.
Products must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product. Shipping charges and a 10% re-stocking fee will apply.
What if the product is defective?
What if there is a discrepancy with the order? If you find any discrepancies with your order, please contact us right away .
Can I just send it back without contacting you?
When you register with our site, we ask for your name and e-mail address. Then we ask you to create a password to allow you secure access. We use this to:
If you choose to receive emails about special offers, we will also:
We may also use information from your account based on your site visits to generate statistics and aggregate reports for internal use, which may be shown to affiliates, subsidiaries, licensees, successors, and partners. These statistics and aggregate reports will not contain any personally identifiable information and your identity will be kept anonymous. Certain confidential information--such as passwords and credit card numbers-- is not disclosed in any of these reports.
If you purchase a product or service from Christmas Lights, Etc., the information you give--such as your credit card number, purchase information, and contact information--is provided to the banking merchant. Details regarding the purchase are supplied to the distributor or vendor partner. This is necessary to complete the transaction.
We will not disclose your personal information to third parties, except to the extent necessary to provide you with a requested service, under circumstances required by law, or--in limited cases--to our business partners as outlined in this policy.
You will not be contacted directly by any third party as a result of your relationship with Christmas Lights, Etc. unless you have given us permission to do so. Any business partners with whom we share your information will be subject to confidentiality restrictions preventing them from sharing your personal information with others.Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.
When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format. We use the industry standard 128-bit SSL (secure socket layer) encryption.
In addition to our encryption standards, your ChristmasLightsEtc.com account information is password-protected so that you and only you have access to this personal information. Please do not disclose your password to anyone. Always remember to sign out of your ChristmasLightsEtc.com account and close your browser window when your transactions are complete. This helps keep your account safe.
While we strive to protect your personal information, no data transmission over the Internet is guaranteed to be 100% secure. Thus, ChristmasLightsEtc.com cannot ensure or warrant the security of any information during transmission to or from our site, and you submit information to us at your own risk. However, we do our best to ensure the highest level of security on our systems.Cookies
Ultimately, you are held responsible for maintaining the secrecy of your passwords and/or any account information. Always be careful and responsible whenever you're online.
Christmas Lights, Etc. SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO ANY PRODUCTS OR SERVICES PURCHASED AT Christmas Lights, Etc. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Christmas, Lights Etc. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Christmas Lights, Etc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN Christmas Lights, Etc. SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM Christmas Lights, Etc. SITES.
This site contains links to other sites. Christmas Lights, Etc. is not responsible for the privacy practices or the content of these other Web sites.Trademarks and Copyrights
Christmas Lights, Etc., ChristmasLightsEtc.com and the Christmas Lights, Etc. logo are trademarks or registered trademarks of Christmas Lights, Etc. Everything on this Web site is Copyrighted, 2000-2010, Christmas Lights, Etc., unless otherwise specified. All Rights Reserved. All other product names and company logos are the trademarks of their respective owners.Pricing
Prices listed or quoted from Christmas Lights, Etc. are subject to change without notice and are subject to availability.Errors and Omissions
How private is my personal information?
We may share member information in order to provide you with a more integrated and customized member experience. Your information will only be shared with trusted banking merchants, distributors, and/or vendor partners in order to facilitate our services to you.How can you opt-out, remove or modify information you have provided to us?
You may opt-out from receiving our emails by following the instructions on any commercial email you receive from us. You may also opt-out buy using our opt-out form.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. If you have any issues, you can also contact us.
We use any information you provide us only to enhance your Web experience and enable us to better serve you.
Christmas Lights, Etc. SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO YOUR USE OF ANY PRODUCT OR SERVICE PURCHASED AT Christmas Lights, Etc. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Christmas Lights, Etc. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Christmas Lights, Etc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN THE Christmas Lights, Etc. SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM Christmas Lights, Etc. SITES.
Our Trademarks and Copyrights.
Prices listed or quoted from Christmas Lights, Etc. are subject to change without notice and are subject to availability.Any Errors and Omissions.
Christmas Lights, Etc. has made every effort to ensure the accuracy of the product information in our store. However, we are not responsible for typographical errors or technical inaccuracies.
How and When to Contact
To contact Christmas Lights Etc, please visit http://www.christmaslightsetc.com/ContactUs.asp