Artifical Christmas Tree Warranty
Christmas Lights, Etc offers the best artificial Christmas tree guarantee in the industry, with an unbeatable 10 year warranty on tree frame and construction, and three year warranty on lights. Along with the extensive tree warranty, Christmas Lights, Etc works to honor warranties year round, and does not black out the holiday season, when the warranty is most needed.
Warranties apply to all Red Sleigh™ and Kringle Traditions™ artificial Christmas trees sold through ChristmasLightsEtc.com, including clearance and most floor model trees.
10 Year Warranty on Frame and Construction
Every Red Sleigh and Kringle Traditions brand tree at Christmas Lights, Etc comes with a 10 year warranty on frame and construction. This warranty covers structural components to the tree including steel base, inner pole, hinges and hinge components, and branch limbs. The warranty does not cover cosmetic changes to the tree, damage caused to the tree through incorrect setup or take down, intentional or unintentional misuse, product mistreatment through improper storage or neglect, weather damage, or damage from regular wear and tear.
Three Year Limited Warranty on Lights
Prelit artificial Red Sleigh and Kringle Traditions Christmas trees sold at Christmas Light, Etc always include a three year light warranty, covering defective wiring, transformers, and bulb socket failure. The limited warranty does not include burned out, loose or broken bulbs, or damage to wiring, transformers, or sockets through intentional or unintentional misuse or regular wear and tear.
Warranty claims must be submitted through CustomerService@ChristmasLightsEtc.com. Christmas Lights, Etc will not accept any trees without pre-authorization. Our experienced Customer Service team will work with you to resolve the issue through common troubleshooting steps, such as Testing for Faulty Bulbs and Christmas Tree Setup. During the tree and light warranty period, Christmas Lights, Etc will cover costs of shipping trees for repair for one year from date of purchase, provided there is a pre-authorization through CustomerService@ChristmasLightsEtc.com and the repair is warranted. After the first year, the customer is responsible for shipping the tree to Christmas Lights, Etc. Christmas Lights, Etc will not cover the costs of shipping trees back to the customer unless repair work is completed under the warranty as outlined above. Christmas Lights, Etc reserves the right to repair or replace tree and lighting parts as deemed necessary.
While warranties are valid throughout the year, service time is unavailable October 1 through December 31. Repair work is only guaranteed January through September of each year. Please contact Customer Service immediately to discuss the best solution for tree repair during the busy holiday season. Christmas Lights, Etc cannot accept trees shipped in for repair October 1 through December 31. Warranty is effective from date of initial purchase only, and does not start over after repair or replacement.