A popular rustic artificial tree, the Brighton Fir is a staggering display of mixed tips and wrapped branches, with natural shape and appearance. Forest green needles and tips are fade and crush resistant, with expanding branches on lower layer and alternating expanding branches on the middle layer.
Reviewed by Andronica M.
on Friday, January 17, 2014
9.5 foot Pre-Lit Brighton Fir
This is truly a BEAUTIFUL tree, we got compliments from everyone that saw it this year. Perfect in our living room, which is a cathedral ceiling. Relatively easy to assemble and fluff out the branches. The only complaint I have is that when I put it up for the first time, there were eight branches where the lights were not working, and it was brand new. Overall, it was not a huge amount, but there was no way to turn the tree so that it wasn't visible. I contacted the company immediately, and their staff was very courteous; both during on-line chat and over the phone. I explained the situation and asked for it to be replaced, but because December is their busy season, they don't offer any exchanges or pickup to repair until January. What they did was send me five strings of 100 lights at no charge to me so that I could light the sections of my new tree that were not coming on. They explained that I should contact them as soon as the tree was taken down in January, and they would schedule UPS to pick it up at their expense. I did so, and both boxes were picked up by UPS two days later at my home. The company advised me that the tree sections will be repaired and shipped back to me in the next 4-5 months. Seems like a long time, but since I don't need the tree until next December, that was acceptable to me. The customer service was excellent, it was just disappointing to receive a brand new item that was not working, especially considering the cost of the tree.