Use the following links below for answers to the most common questions customers have when ordering.
What are my shipping options?
Standard: 2-10 Business Days (UPS Ground)
At present, ChristmasLightsEtc.com can only ship products within the 50 states. ChristmasLightsEtc.com cannot fill or ship international orders.
How are my shipping costs calculated?
We estimate all of our shipping charges by weight, delivery / ship to locations and shipping methods. Actual shipping charges may apply.
Can I have an order delivered on a weekend?
ChristmasLightsEtc.com does not currently provide for Saturday or Sunday deliveries.
When will my order be shipped?
Most orders are shipped in 1 to 3 business days.
What do I do if my order is late?
If the expected delivery time listed with your choice of shipping has expired, and tracking information does not help, please contact us immediately. Your order may be late because no one was available to accept delivery. If you are not present when a delivery is attempted, the carrier will make a second attempt, and often a third. If delivery is still not made, the shipment will be returned to our warehouse. You must report to us any undelivered order within 25 days of the date you placed the order.
What if my package is damaged when it is delivered?
If your package arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can correct the situation as soon as possible.
Is online ordering safe & private?
Is online ordering really safe? What about those stories I've heard where credit card information was stolen?
Those stories began with a Web site that didn't have adequate security. Ours does. Yes. In conjunction with Verisign (www.verisign.com), ChristmasLightsEtc.com uses 128-bit encryption to protect information entered -- some of the most powerful encryption available today.
Basically, encryption encodes your information. To steal your information from the Internet, someone must first find your encrypted information packet (which is flying across the Internet at light speed) - then crack the code. Nobody has ever claimed that this has been done. Indeed, if it were possible, the most sensitive information in the world would be available to them - not just your credit card number.
Look at it this way: you probably already transmit your credit card number electronically every day. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site is very similar - your information is encrypted and then transmitted over a high-speed network line.
How private is my personal information?
We use any information you provide to us only to serve you better. We do not trade or sell your personal information to anyone.
How do I find a product?
You can find products quickly by browsing through our product category links. You can also search for any product you'd like more information about. Just type in the name of the product in the "Search" window located on the top left navigation panel and select the category you wish to search
What if I can't find what I am looking for?
If you don't see a product you're looking for, let us know (if by email, CustomerService@ChristmasLightsEtc.com). We may have it under a different industry name, and if not, we will do our best to track it down for you. If there is a service you'd like to see on our Web site, we'd like to hear about that, too. The more we know, the more we can do for you.
How do I place an order?
ChristmasLightsEtc.com's purchase process is secure and simple. Just follow these easy steps:
1.Click on the product you want to buy.
2. You'll proceed to the Cart Summary screen that shows you what's in your Cart. Here, you can:
3. When you're finished shopping and have clicked on "Proceed to CheckOut" button:
4. You'll proceed to the Order Summary screen that shows you a summary of your order. Here, you can:
5. You'll proceed to the Order Thank you page. Here, you can:
*For added security, credit cards are encrypted within our system and screened thoroughly during the ordering process.
Please contact us if you have any concerns regarding the safe use of your credit card online.
Can I order over the phone?
Absolutely! ChristmasLightsEtc.com's online ordering system is one of the safest, most efficient methods of order entry possible. However, we understand that often customers want to speak with a trained professional who can provide expert advice on product solutions for their needs.
To provide the best possible service to our customers, ChristmasLightsEtc.com has assembled a team of fully trained sales professionals whose mission is to provide you with the best product solutions and customer care available!
Please call us at 1-866-962-7382 Monday - Friday between the hours of 8am - 6pm Eastern Standard Time.
What method of payment can I use?
ChristmasLightsEtc.com cannot be held responsible for any payment mechanism made other than through our secure server.
We cannot accept:
Will I be taxed on my purchases?
When will my order be processed? ChristmasLightsEtc.com has built an extremely efficient processing system.
PLEASE NOTE: EACH CREDIT CARD WILL PASS THROUGH A SECURITY VERIFICATION.
We require that the correct "Bill To" address for each order be on file with the issuing bank of the credit card selected for the order.
Can I change an order that has already been submitted?
Due to the speed at which orders are processed, it is very unlikely that we will be able to change any aspect of your order once it has been electronically transmitted to the warehouse. We can only ensure a cancellation or change if the item/s are on backorder.
To cancel a backorder, please contact us.
When will my credit card be charged for an order?
The full charge will be processed when your order has shipped.
What is your satisfaction guarantee?
Our satisfaction guarantee is to offer the best solution for your situation.
Products must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product. Shipping charges and a 10% re-stocking fee will apply.
What if the product is defective?
All products sold by ChristmasLightsEtc.com are under the full manufacturer's warranty. Our goal is to correct the situation as quickly as possible. In rare instances, some manufacturers require direct contact to arrange returns or exchanges. In this event, we will provide any necessary contact and order information.
What if there is a discrepancy with the order? If you find any discrepancies with your order, please contact us right away .
Can I just send it back without contacting you?
No. We are here to help, but we can not correct a situation we know nothing about. Please contact us and one of our service professionals will contact you to work out a solution. We will reject products returned to us without authorization.
3 Year Limited Warranty: Lights sets are guaranteed to light for three years seasonal usage from the date of purchase. Broken or faded bulbs, bulb covers and fuses are not covered under warranty. This warranty is void if light set is damaged by abuse, misuse, neglect, improper handling or storage, or if any of the identifying labels are removed. Return of defective products may be required for warranty claims.Wintergreen Lighting LED Bulb Warranty
Limited Warranty: Bulbs and tubes are guaranteed to light for one year of seasonal usage from the date of purchase. This warranty is void if light set is damaged by abuse, misuse, neglect, improper handling or storage, or if any of the identifying labels are removed. The defective product will be repaired or exchanged for a new product or a refund will be issued as determined by Christmas Lights, Etc.
At Christmas Lights, Etc., the privacy and protection of your personal and financial information is very important to us. That's why we've created this privacy statement which fully describes our information gathering and dissemination practices. It's the best way we can demonstrate our firm commitment to your privacy.Christmas Lights, Etc. uses your personal information for the following purposes:
When you register with our site, we ask for your name and e-mail address. Then we ask you to create a password to allow you secure access. We use this to:
If you choose to receive emails about special offers, we will also:
We may also use information from your account based on your site visits to generate statistics and aggregate reports for internal use, which may be shown to affiliates, subsidiaries, licensees, successors, and partners. These statistics and aggregate reports will not contain any personally identifiable information and your identity will be kept anonymous. Certain confidential information--such as passwords and credit card numbers-- is not disclosed in any of these reports.
If you purchase a product or service from Christmas Lights, Etc., the information you give--such as your credit card number, purchase information, and contact information--is provided to the banking merchant. Details regarding the purchase are supplied to the distributor or vendor partner. This is necessary to complete the transaction.
We will not disclose your personal information to third parties, except to the extent necessary to provide you with a requested service, under circumstances required by law, or--in limited cases--to our business partners as outlined in this policy.
You will not be contacted directly by any third party as a result of your relationship with Christmas Lights, Etc. unless you have given us permission to do so. Any business partners with whom we share your information will be subject to confidentiality restrictions preventing them from sharing your personal information with others.Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.
When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format. We use the industry standard 128-bit SSL (secure socket layer) encryption.
In addition to our encryption standards, your ChristmasLightsEtc.com account information is password-protected so that you and only you have access to this personal information. Please do not disclose your password to anyone. Always remember to sign out of your ChristmasLightsEtc.com account and close your browser window when your transactions are complete. This helps keep your account safe.
While we strive to protect your personal information, no data transmission over the Internet is guaranteed to be 100% secure. Thus, ChristmasLightsEtc.com cannot ensure or warrant the security of any information during transmission to or from our site, and you submit information to us at your own risk. However, we do our best to ensure the highest level of security on our systems.Cookies
Ultimately, you are held responsible for maintaining the secrecy of your passwords and/or any account information. Always be careful and responsible whenever you're online.
Christmas Lights, Etc. SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO ANY PRODUCTS OR SERVICES PURCHASED AT Christmas Lights, Etc. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Christmas, Lights Etc. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Christmas Lights, Etc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN Christmas Lights, Etc. SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM Christmas Lights, Etc. SITES.
This site contains links to other sites. Christmas Lights, Etc. is not responsible for the privacy practices or the content of these other Web sites.Trademarks and Copyrights
Christmas Lights, Etc., ChristmasLightsEtc.com and the Christmas Lights, Etc. logo are trademarks or registered trademarks of Christmas Lights, Etc. Everything on this Web site is Copyrighted, 2000-2010, Christmas Lights, Etc., unless otherwise specified. All Rights Reserved. All other product names and company logos are the trademarks of their respective owners.Pricing
Prices listed or quoted from Christmas Lights, Etc. are subject to change without notice and are subject to availability.Errors and Omissions
We may share member information in order to provide you with a more integrated and customized member experience. Your information will only be shared with trusted banking merchants, distributors, and/or vendor partners in order to facilitate our services to you.How can you opt-out, remove or modify information you have provided to us?
You may opt-out from receiving our emails by following the instructions on any commercial email you receive from us.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. If you have any issues, you can also contact us.
We use any information you provide us only to enhance your Web experience and enable us to better serve you.
To apply for our Wholesale program visit http://www.christmaslightsetc.com/wholesale-Christmas-lights-and-trees.htm
Christmas Lights, Etc. SHALL NOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS OF ANY KIND DUE TO YOUR USE OF ANY PRODUCT OR SERVICE PURCHASED AT Christmas Lights, Etc. OUR MAXIMUM LIABILITY TO YOU IS THE AMOUNT YOU PAID FOR THE PRODUCT. WE DO NOT NECESSARILY ENDORSE PRODUCTS AND SERVICES MENTIONED AT Christmas Lights, Etc. NEITHER DO WE MAKE ANY WARRANTIES, EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ABOUT THE PRODUCTS AND SERVICES IN OUR STORE OR THE ACCURACY OF OUR PRODUCT AND SERVICES LISTINGS. Christmas Lights, Etc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED AT OR WITHIN THE Christmas Lights, Etc. SITES OR WITHIN ANY ELECTRONIC FILES SENT FROM Christmas Lights, Etc. SITES.
Our Trademarks and Copyrights.
Christmas Lights, Etc., ChristmasLightsEtc.com and the Christmas Lights, Etc. logo are trademarks or registered trademarks of Christmas Lights, Etc. Everything on this Web site is Copyrighted, 2000-2010, Christmas Lights, Etc., unless otherwise specified. All Rights Reserved. All other product names and company logos are the trademarks of their respective owners.
Prices listed or quoted from Christmas Lights, Etc. are subject to change without notice and are subject to availability.
Any Errors and Omissions.
Christmas Lights, Etc. has made every effort to ensure the accuracy of the product information in our store. However, we are not responsible for typographical errors or technical inaccuracies.